Customers previously have reported points with their PS4/PS5 controllers not charging due to outdated firmware, so it is greater than doable that this can be the difficulty. Whereas the PlayStation DualSense firmware routinely updates, it is doable customers might have skipped an replace.
To replace PlayStation firmware, use a USB-C cable to attach the controller to the console, then hit the “Replace Now” button when the immediate seems on display screen. Alternatively, you possibly can go to your Settings menu after which choose “Equipment and Controllers” to replace the Wi-fi Controller System Software program.
If customers discover that it is positively an issue with the controller itself, and so they’ve achieved their finest job to clear the controller cable ports, replace the firmware, and swap out cables, it is doable the precise controller is damaged. On this case, it is best to contact PlayStation Help concerning the PlayStation DualSense or DualShock 4 controller, as it might even must be despatched in for restore.